Shipping and Return Policy

We ship products through various agencies depending on the size of the equipment or accessory.  Shipping agents include, but are not limited to; USPS, FedEx, UPS and common carrier freight lines.

Most items over $500 qualify for Free Shipping except: Weight plates, Dumbbells and select strength equipment.

Items that qualify for Free Shipping are generally shipped by common carrier and the delivery is a curbside drop off only.

Free Shipping does not include assistance unloading the product from the freight truck or moving the product inside.  Inside delivery and final assembly is not included. These services may be available in certain markets.  

Additional shipping charges will apply to residents outside of the 48 contiguous states.  In rare situations, some areas may be considered undeliverable or have additional shipping charges.  This includes, but is not limited to, islands requiring ferry service or remote areas.  For orders that are over 150lbs, generally including most fitness equipment, the delivery address must be accessible by a semi-trailer truck.  For this type of delivery we recommend that you purchase lift gate service when the freight company contacts you regarding your ship date.  The freight company will quote their lift gate service price and make payment arrangements directly with you.  

After you have made you purchase, Precor Home Fitness will verify all orders by phone to confirm your selections and answer any further questions. Shortly after that you will receive a tracking number for your order along with all other pertinent information.

Products requiring freight line delivery will be contacted to set up delivery windows. Any fees incurred do to the re-delivery of equipment charged by the freight company due to missing a scheduled delivery appointment will be the responsibility of the customer.

Upon receipt of your order please inspect your shipment carefully. If you notice considerable damage to the box or contents please refuse the item and the freight company will return the products to us. If you notice slight damage or missing items please have the driver note this on the freight bill. This will make it much easier to make a freight claim if you notice any “concealed damage” after signing for the item.

If you do find any damage of missing items please contact us immediately and we will work to rectify the situation.

 

Return Policy

 

To obtain a return authorization, please contact our logistics department at delivery@precorhomefitness.com.

 

To insure your complete satisfaction

 

Purchases may be returned within 30 days of delivery subject to the following:

 

  1. It must be returned in its original packaging in its original condition. 
  2. Applicable manuals, paper work, parts and accessories must accompany the return. 
  3. Items that have been assembled may incur a restocking charge up to 20%.  If the item or items require pick up by our trucks an additional charge will apply. 
  4. Online orders that require shipping back to us will be shipped at your expense. 
  5. Original delivery, assembly, freight and shipping charges are not refundable. 
  6. Refunds will be issued after complete inspection upon our receipt of product. 
  7. Original purchase price, plus applicable sales tax, will be applied in the original method of payment. 
  8. Customer who paid by cash will be refunded by a company check from corporate within 30 days; less original delivery, assembly, freight, shipping, restocking fees and any handling charges. 
  9. Sales are considered final on the following items:
    1. Special order, clearance and discontinued items
    2. Floor models
    3. Free weights including bumbbells, plates and Kettle Bells

 

 

 

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